Integrations on IMIconnect are available in two flavours:

  1. 'Out-of-box' integrations
  2. Custom integrations that can be setup via the 'Custom node'.

A constantly growing list of integrations are directly supported by IMIconnect. Following integrations are currently supported 'out-of-the-box':

  • Salesforce
  • Skype for Business
  • Contact Center Service Providers (CCSP): Enghouse & IMIchat 

Custom node supports setting up any REST / SOAP based APIs as a standard re-usable end point on IMIconnect. Multiple authentication methods are supported as well which include: Basic auth, Digest auth, AWS auth and Oauth 2.0 for REST APIs, and Basic auth with Mutual SSL support for SOAP APIs.

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