Before your business can offer Business Chat to its customers, you must register with Apple. You will then need to select an approved Customer Service Platform (CSP) during registration to use Business Chat.

To register for a new business account, follow these guides by Apple

  1. Getting started with Business Chat
  2. Onboarding your account

Once your business account is approved, choose IMIconnect as your CSP platform.

For guidelines on brand assets that you will need, refer to Apple's official documentation on branding below.

For any help with Apple Business Chat approval, reach out to us on channels@imimobile.com.

Customer Service Platform Configuration on Apple Business Register

Customer Service Platform Configuration on Apple Business Register

You need an IMIconnect account to complete the linking process. Once successfully linked, you will find your business account under Apps in your IMIconnect account.

Now your Apple Business Chat Account is ready to be used across IMIconnect, IMIchat and IMIbot

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