WhatsApp Business API is different from WhatsApp Business App.
WhatsApp Business API
The WhatsApp Business API is a solution for mid to large businesses that engage with their customers on a scale usually though a programmatic implementation and integration with other business systems. Business API is suitable if you
- Send bulk notifications
- Integrate with other business systems
- Use automation/bots for handling conversations
- Have customer care agents to support customers
WhatsApp Business App
WhatsApp Business App on iOS and Android is the perfect solution for home based and small business where a single business owner supports customers. You can't create chatbots or send automated notifications to customers using this.
We don't support this.