WhatsApp Business API is different from WhatsApp Business App.

WhatsApp Business API

The WhatsApp Business API is a solution for mid to large businesses that engage with their customers on a scale usually though a programmatic implementation and integration with other business systems. Business API is suitable if you

  • Send bulk notifications

  • Integrate with other business systems

  • Use automation/bots for handling conversations

  • Have customer care agents to support customers

WhatsApp Business App

WhatsApp Business App on iOS and Android is the perfect solution for home based and small business where a single business owner supports customers. You can't create chatbots or send automated notifications to customers using this.

We don't support this.

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